Acustic Guitar

Our Policy

• Damaged or Defective Items: If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of receiving your order. We'll ask you to provide photos of the issue, and we'll be happy to offer a replacement or a full refund.

• Cancellations: Orders can only be canceled if production has not yet started. Please contact us as soon as possible if you need to cancel an order.

How to Request a Return or Refund

• Contact Us: Email our customer service team at [Your Customer Service Email Here] within 7 days of receiving your order.

• Provide Details: Include your order number, a description of the issue, and clear photos if the item is damaged or defective.

• Review: We will review your request and get back to you within 2-3 business days with the next steps.

Important Notes

• Shipping costs are non-refundable, except in cases of damaged or defective items.

• Refunds will be processed to the original method of payment.

• Please do not send items back to us without prior authorization.